F.A.Q.s

Meqnes Products

What guarantee comes with the bag?

 

Why is the bag priced the way it is?
Will my Meqnes bag work as an airplane carry-on?
What hardware is used?
What the heck is full-grain leather anyways?

Full-grain leather comes from the most durable part of the hide of the calf (just under the hair). The reason it is so durable is the tight grain pattern in this part of the animal. For this reason, full-grain leather is the strongest leather and it lasts the longest. Over time, full-grain leather will look nicer and nicer and develop a patina. It also tends to handle moisture better than any other kind of leather.

Shipping Information

What Shipping Methods Are Available?

We use UPS international shipping.

How Long Will It Take To Get My Package?

Due to high-demand, and the resources required to make products by hand, our artisans will need 2-3 weeks to build your product. Once dispatched, orders are normally delivered in 5 – 7 days to any location worldwide with Standard Delivery.

 

Do You Ship Internationally?
Yes – we ship to over 100 countries. All items can be tracked online, and require a signature upon delivery to ensure your bag gets to you safely.

 

How much is shipping?

FREE! How cool is that? 🙂

Payment Information

What Payment Methods Are Accepted?
Payment can be made using all major credit and debit cards. Payment can also be made using Paypal.
Is Buying On-Line Safe?
Yes. Our site features state-of-the-art security systems so your online payment is secure. Your payment details or information are never stored. For full details, see our Privacy Policy.

 

Orders and Returns

How do I place an Order?
You can place an order directly on our website. You can also send over an email to us on Hi@meqnes.com — and our sales team will be happy to assist you with your order.
Do I need an account to place an order?

No. You can check out as a guest. But, we do recommend creating an account for easy communication.

Who should I to contact if I have any queries?

Hi@meqnes.com

How Can I Cancel Or Change My Order?

No. All sales are final.

How Do I Track My Order?

Once we received, checked, and handed your bag to UPS, you will receive a shipping confirmation that contains a tracking link for your package. Click on that link and you can follow your package’s journey.

 

How Can I Return a Product?

We stand behind our products. If for any reason you are not completely satisfied with your MEQNES products, we offer a full refund less shipping.

Send us an email to hi@meqnes.com. We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We’ll always do our best to take care of you.

 

Import Duties and Taxes

United States: There are no import fees payable for all purchases under $800. If you’re looking to place an order for over $800, get in touch with us: hi@meqnes.com

If you are outside the EU, your country’s customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country. Dutycalculator.com will give you an estimate.