What guarantee comes with the bag?
We take pride in the fact that each of our bags is made by hand in Europe. We stand behind the quality of the men and women who make our bags. Meqnes warrants the original owner against defects in materials and workmanship for the lifetime of the product. Our warranty does not cover damage caused by neglect, improper care, accident, or normal wear and tear. If your product falls apart due to a defect in materials or workmanship, we will repair or replace it, in a way we deem reasonable.
Why is the bag priced the way it is?
Most full-grain calfskin leather weekender bags of this size go for well over 1000 USD. High quality leather is not cheap. The vegetable tanning process is not cheap. Making things by hand is not cheap. But we feel all of this is important, and know that our customers do, too.
What the heck does it mean for leather to be vegetable tanned?
This is the gold standard for tanning leather. It is an old-world process that uses tannic acids naturally found in some plant species, by using the barks, branches, leaves and even some fruits, to treat leather. Vegetable tanned leather has a woody and earthy smell. Vegetable tanning takes a long time. It is also an expensive process. We’ve managed to make it affordable for you. PS: You can learn more about it here: Vegetable-Tanned leather – why we do it?
What Shipping Methods Are Available?
We use UPS international shipping.
How Long Will It Take To Get My Package?
Due to high-demand, and the resources required to make products by hand, our artisans will need 2-3 weeks to build your product. Once dispatched, orders are normally delivered in 5 – 7 days to any location worldwide with Standard Delivery.
Do You Ship Internationally?
How much is shipping?
FREE! How cool is that? 🙂
What Payment Methods Are Accepted?
Is Buying On-Line Safe?
Orders and Returns
How do I place an Order?
Do I need an account to place an order?
No. You can check out as a guest. But, we do recommend creating an account for easy communication.
Who should I to contact if I have any queries?
How Can I Cancel Or Change My Order?
No. All sales are final.
How Do I Track My Order?
Once we received, checked, and handed your bag to UPS, you will receive a shipping confirmation that contains a tracking link for your package. Click on that link and you can follow your package’s journey.
How Can I Return a Product?
We stand behind our products. If for any reason you are not completely satisfied with your MEQNES products, we offer a full refund less shipping.
Send us an email to firstname.lastname@example.org. We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We’ll always do our best to take care of you.
Import Duties and Taxes
United States: There are no import fees payable for all purchases under $800. If you’re looking to place an order for over $800, get in touch with us: email@example.com
If you are outside the EU, your country’s customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country. Dutycalculator.com will give you an estimate.